FAQs For Prospective MD's

1. What is Home Care and what services do you provide?

Home Care services encompass all assistance with what are known as “Activities of Daily Living” (“ADL’s”). These services include:
  • Help with personal hygiene (bathing, hair care, tooth brushing,), dressing, and ambulation.
  • Companionship, errands, transportation, travel, light housekeeping.
  • Cooking, assistance with eating, feeding, and medication reminders.
  • Regular communication and written updates to families, MD’s and other key individuals.
2. What Services Do Koved’s Care Managers Provide?

Our care managers provide comprehensive, advocacy driven oversight of all aspects of care for our clients. This includes continuous assessment, care planning, placement support, managing all in-home services, and crisis intervention. For more information, please "click here" to learn more about “The Value of Care Management”.

3. Why does Koved Care Employ a Multi-Disciplinary Care Management Model?

RN's and Mental Health professionals bring complimentary skills to the Care Management task.  RN care managers have medical training and experience that enables them to identify and rapidly seek treatment for subtle changes in medical status or drug interactions that could otherwise escalate into crisis situations.  By responding early, we are often able to obtain office-based treatment, avoiding the disruption and exposure of emergency room visits and hospital stays.

Our licensed mental health professionals provide expertise in identifying and addressing clients' psycho-social needs, and in assisting them to access social-service and community resources.  Multiple studies show that clients with professional care managers experience fewer hospitalizations and emergency room visits.
4. Why should I choose Koved Care for Care Management services?

We provide experienced, specialized care managers. Geriatric clients work with experienced Geriatric Care Managers, and Psychiatric clients work with an experienced Psych Care Manager.

5. Why should I want my patients to have a Care Manager?

Our Care Managers add value for MD’s in several important ways:

  • We remove the burden from your office staff of arranging for all services, treatments and equipment that you order for your patients to receive at home.
  • We monitor all in home treatments, services and equipment to ensure that they are delivered as prescribed.
  • Working closely with our caregivers, we ensure compliance with medications as prescribed.
  • We provide documentation in the frequency, level of detail, style and format that is most useful to you in tracking patient progress.
  • Continuous nursing assessment enables us to catch changes condition early and seek treatment before a crisis emerges.
6. How do you work with skilled home health agencies?

Our care managers are available to coordinate with your office to obtain prescriptions for skilled services and/or equipment.. They will then arrange and monitor delivery of all skilled “Home Health” services such as IV’s, Catheters, OT, PT, etc., medical equipment ordering and delivery, customized wheelchairs, etc. There is a separate charge for such services.

Absent a care manager, your patient must work with your office to arrange and monitor skilled services.

7. Do you employ the Caregiver you send me or must my patients employ them?

All Caregivers assigned by Koved are our employees. We pay for all related taxes and insurance.

8. What kinds of Insurance do you have and what are your coverage limits?

We carry General Liability coverage of $2.0 million per occurrence and $4.0 million per year, Theft Bonding of $50,000 per occurrence, and full Workers Compensation insurance.

9. How do I know that they are trained and experienced?

We only hire trained, experienced care givers.

10. What happens if my patient is not happy with the person(s) you assign?

We believe that clients and care givers must be comfortable with each other in order provide good service. If for any reason they are unhappy with your care giver, we will assign a different person.

11. How are your employees screened?

We perform criminal, DMV and medical background checks, and call several professional references on all prospective employees.

12. Are references available?

Yes, upon request.

13. Can my patients stop services anytime they want, or are they bound by a contract for a certain period of time?
They can stop services at any time with 24 hours notice.

14. How do you get paid?

We bill clients directly on a weekly basis, and payment is due upon receipt.

15. What insurance do you take?

Home Care services are generally not covered by Medicare or health insurance. Some clients have long-term care insurance. Coverage varies according to your specific policy. In some cases we may be able to bill your carrier for the portion they cover, and we will bill directly for the balance, as described in # 14, above.

16. What are your professional affiliations?

Koved Care is a member of CAHSAH (the California Association for Health Care Services at Home). Some Care Managers belong as individuals to the National Association of Geriatric Care Managers (Companies cannot be members, only individuals).

17. Do you take clients immediately? Is there a waiting period?

We are usually able to staff cases immediately. We might then make future adjustments to the staffing choices if the personality match is not optimal.

18. What if your services do not meet my patient’s needs? How is transition handled?

That is largely up to the client . If they wish to discontinue our services, they may do so with as little as 24 hours notice. If they decide you want to make a change, but they need some time to do so, we will work with them to arrange a smooth transition, if feasible.