Intake Protocol: Your Roadmap
1) LEARN WHETHER OUR SERVICES MEET THE POTENTIAL CLIENT'S NEEDS
a. Phone interview with client and/or/ treatment team and/or or family or guardian.
b. Phone call with treatment team for:
i. Release of information,
ii. Discharge summary, if applicable,
iii. Treatment history, and
iv. Medication list.
(If we believe another provider is more appropriate for the potential client, we may decline and refer the client out at this point.)
c. Speak with family or guardian to review terms of Service Agreement and fees.
2) LEARN HOW CAN WE BEST MEET THOSE NEEDS
a. In-person assessment (preferably in the home) of biological, psychiatric and social factors and risk profile. (Nonrefundable flat fee)
(At this point, we may refer the potential client out if another provider is more appropriate.)
b. Service Agreement completed with projected Care Management and Coaching hours estimated. (Refundable service deposit is charged.)
3) DELIVER PERSONALIZED SUPPORT TO PROMOTE HEALTHIER BEHAVIORS AND RELATIONSHIPS
a. Relapse Prevention Planning process, with client participation.
b. Goal-setting exercises with client to align personal motivation and daily activities with treatment plan.
c. Create Care Plan, including activities, appointments with medical providers and therapists, and logistical support if needed.
d. Design information check-in points with providers and family (e.g., weekly conference calls).
e. Identify additional beneficial referrals if needed, including Family Therapists or Family Education services.
f. Select Psychiatric Recovery Coach(es) for client, and orient them to the case.
g. Weekly coaching shifts and care management services begin.
315 5th Avenue, Suite 702 New York, NY 10016
Contact us with any questions
Please call or email us to learn more. A member of our team will happily answer your questions and explain how our services might be appropriate for you, your loved one or your patient.
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